Answers before you ask.

No. Our monitoring is month to month, with no long-term contract. The equipment you buy is yours, and your written quote shows every cost before you sign anything.

Monitoring renews each month. If you decide to stop, you tell us and your written agreement shows any notice it needs. The equipment you bought stays with you.

Yes. Equipment you buy from us is yours to keep. (Rented solar towers go back to us at the end of the rental.)

It depends on your location and what you want covered. Your written quote lists the equipment, installation and monthly monitoring separately, so you see exactly what you are paying for.

Yes. We walk your location with you, answer your questions and give you a written plan and price. There is no obligation to buy.

Yes. Tell us when your current agreement ends. We check whether your equipment can be kept or connected to our monitoring, and plan the switch around that date.

Yes. Every new SafeNest system comes with our trained operators, 24/7, month to month. That is the point: someone acts on the alert, instead of an app you have to watch yourself. Service calls and repairs are available on their own.

A trained operator receives the signal, reviews it and calls you. If it is a false alarm, you give your passcode and it is cancelled. If it is real, or we cannot reach you, we call the right emergency service and your contacts. Fire signals follow the instructions on file for your building.

With cellular and battery backup, alarm signals keep reaching our operators without your internet or power, and the system can alert us if someone tries to jam or cut the signal. Cameras and recorders need power, so your plan shows what stays on during an outage and exactly how your panel connects.

Yes. Our team and our operators work in English and French.

Some municipalities require a permit for monitored alarms. Check with yours, or ask us during your free assessment.

Yes. Each person gets their own code or fob, with schedules, and you see who armed and disarmed in the app.

Often, yes. Tell us your panel and camera brands. We check what can be kept or connected to our monitoring, and quote anything that needs replacing before anything changes.

Some panels are locked by the company that installed them. Tell us the brand. During the assessment we check whether it can be reprogrammed or needs replacing, and quote it before anything changes.

Someone with access needs to let our team in and walk through the system with us at the end. Many locations are done in one visit, and we can work before you open or after you close.

Both. Wireless is quicker in finished spaces; wired suits new builds, renovations and larger sites. We recommend what fits your location.

Your written plan shows how long installation will take, and we confirm your appointment window before the visit.

Yes. We take service calls and repairs on alarm, camera and access systems, with or without our monitoring. Tell us the brand and the problem in the service request.

Enter your postal code in the quote form and we will confirm availability and the earliest date for your assessment.

No cloud subscription is needed for AI detection. It runs on the camera or recorder at your location. Any optional cloud storage is listed in your quote.

On the recorder or camera at your location. AI detection runs there too. Any optional cloud storage is listed in your quote, and clips of flagged events are saved for you and any report.

Yes, with a camera placed at a lot entrance, garage ramp or service bay. Results depend on placement, lighting and vehicle speed. Post signs where plates are recorded, and keep logs only as long as you need them.

Yes. You can arm and disarm, view cameras, get alerts and manage staff codes from one app.

Yes. Every store, lot or building sits on one account and one app, with central user management and a written price for each location.

Each location is month to month on its own. Add one to the same account and app with its own written price. If one closes, its monitoring can stop without affecting the others. Equipment you bought is yours, and we can quote moving it.

Yes. Entrances, garages and lots across your buildings sit on one account, and each building’s staff can see their own cameras.

Shops, restaurants, clinics, offices, garages, dealerships and vehicle lots, retail chains and property managers, from one location to many, with staff codes, opening and closing alerts, AI cameras, plate reading and after-hours video monitoring.

Both. Buy a tower and keep it, or rent one for as long as you need it. We also offer solar camera boxes and pole kits.

No. Solar towers carry their own batteries and a cellular connection, so they run without site power or internet where there is cellular coverage. You can buy them or rent them.

Yes, as part of your security: Wi-Fi for staff, guests and the till, network cable for your cameras, and a tidy network closet.