Customer support
How can we help?
Service, testing, changes to your contacts and codes, or switching your monitoring.
Test your system
Test it the right way.
Regular testing keeps your system ready. Always tell us first, so our operators do not call the fire department or police for a test.
- Tell us firstAsk us to put your account on test, with the time you need.
- Trigger each deviceOpen doors, walk past motion sensors and press panic buttons.
- Confirm the signalsWe confirm which signals we received and flag anything missing.
- Back to liveWe take your account off test and you are monitored again.
After a break-in
What to do first.
A short checklist for the hours after a break-in. Then we can help you secure what was missed.
- Call 911If anyone may still be inside, call 911 and stay out.
- Wait for policeGo in only once police say it is safe.
- Record the damagePhotograph everything before cleanup, and save camera clips with times.
- List what is missingFor your insurer and the police report.
- Secure the entry pointBoard or repair the door or window that was used.
Avoid false alarms
Six habits that help prevent false alarms.
Train every key holder
Everyone who opens or closes needs their own code and a walkthrough.
Close and lock before arming
Doors and windows left ajar are a common cause.
Keep contacts current
An up-to-date call list lets us cancel a false alarm fast.
Replace low batteries
Trouble alerts are early warnings. Act on them.
Keep sensors clear
Signs, balloons and stock in front of motion sensors cause alarms.
Tell us about changes
Renovations, new staff or new hours: let us adjust your system.
Need service?
Send us a service request and we will get back to you to book a visit.